Shipping & Returns

 

Shipping Information

USPS First Class Mail - $3.5 and Up. Tracking included
1-3 Day Shipping - $25 and Up. Tracking Included
 

Note: Shipping rates valid on online orders only. Incremental charges may apply to domestic and international orders for additional weight and size. For international orders, currency exchange rates may vary at time of shipment, affecting duties and tax. 

 

 

Easy Returns & Exchanges

To maintain fair business practices and ensure product integrity, please note the following policy:

Products are not eligible for return or refund due to personal reasons if they are free from damage or functional issues. This includes:

• Discounted items

• Items without damage or functional defects

• Wholesale purchases

• Regular-priced merchandise

Once verified to be in proper condition, all sales are considered final.

Additional Terms:

• Custom designs and special-order jewelry are not eligible for exchange under any circumstances.

• All items submitted for exchange must undergo inspection and approval by our Quality Assurance Team prior to processing.

We appreciate your understanding and continued support.

Does sterling silver tarnish?

Sterling silver tarnishes when exposed to salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach and other strong chemicals. To prevent tarnish as much as possible, we recommend that you store your fine jewelry in a safe, dry place when engaging in the following activities:

 

  • Performing household and outdoor chores

  • Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean

  • Using lotion, hair products, fragrances and other cosmetics

  • Exercising at the gym or during contact sports

  • Preparing meals

 

Day-to-day Care

To preserve the polish of your sterling silver jewelry, avoid exposure to household cleaning products, bleach and other strong chemicals. We recommend that you store your silver jewelry in its T pouch. To clean, apply a small amount of our Silver Polish Spray to a soft cloth, then gently rub the silver with the cloth several times. Rinse the silver thoroughly in warm water and blot dry and shine your silver with our polishing cloth or mitts to remove tarnish and restore shine. 

Gold and Platinum Jewelry Care

Day-to-day Care

To preserve the polish of your gold and platinum jewelry, avoid exposure to household cleaning products and bleach. We recommend that you store your jewelry in its flannel pouch for safekeeping. 

How to Clean Gold and Platinum Jewelry

1. Spray your gold or platinum jewelry with the  jewelry polishing spray. 

2. Gently clean behind the settings and in between crevices with a soft bristle brush to remove any debris. 

3. Rinse, blot dry and shine your gold or platinum jewelry with a polishing cloth. 

We welcome you to bring your jewelry in store for professional cleaning. 

Sterling silver tarnishes when exposed to salty air, chlorine, sulfur, humidity, perspiration, cosmetics, household bleach and other strong chemicals. To prevent tarnish as much as possible, we recommend that you store your fine jewelry in a safe, dry place when engaging in the following activities:

 

  • Performing household and outdoor chores

  • Showering, bathing or swimming in pools, hot tubs, hot springs and the ocean

  • Using lotion, hair products, fragrances and other cosmetics

  • Exercising at the gym or during contact sports

  • Preparing meals

 

Storing sterling silver in the pouch provided with your purchase will help prevent tarnish.